Last Updated: June 2026
At Home Mantra, we are committed to delivering your orders safely and on time. Since many of our products are handcrafted and customized, shipping timelines may vary depending on the nature of the order.
Please read our Shipping Policy carefully before placing an order.
1. Order Processing Time
All orders are processed after successful payment confirmation.
For customized and personalized products, additional time may be required for design preparation, manufacturing, quality checks, and packaging.
Typical processing time:
- Customized Products: 2–5 business days
- Ready-to-Ship Products: 1–3 business days
Processing times may vary during festivals, promotional periods, public holidays, or due to unforeseen circumstances.
2. Shipping Coverage
Home Mantra currently delivers across India through trusted courier and logistics partners.
At present, international shipping may not be available unless specifically mentioned on the website.
3. Estimated Delivery Time
Once dispatched, orders are generally delivered within:
- Metro Cities: 3–7 business days
- Other Cities & Towns: 4–10 business days
- Remote Locations: 5–12 business days
Delivery timelines are estimates and may vary depending on the courier partner, weather conditions, local restrictions, or other factors beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, Home Mantra may offer free shipping promotions on selected products or order values.
5. Order Tracking
Once your order has been shipped, tracking details will be shared via Email, SMS, or WhatsApp (where applicable).
Customers can use the tracking information provided to monitor the shipment status.
6. Delivery Address Responsibility
Customers are responsible for providing accurate and complete shipping information, including:
- Full Name
- Complete Address
- Landmark (if applicable)
- Contact Number
- PIN Code
Home Mantra shall not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
7. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- High order volumes
- Public holidays
- Natural disasters
- Weather conditions
- Transportation disruptions
- Courier partner issues
- Government restrictions
Home Mantra shall not be held liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.
8. Damaged Package During Delivery
If you receive a damaged package, please:
- Record a complete unboxing video before opening the parcel.
- Take clear photographs of the package and product.
- Contact our support team within 24–48 hours of delivery.
Please note that claims regarding damaged products will only be considered in accordance with our Refund & Returns Policy.
9. Failed Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery fails due to:
- Customer unavailability
- Incorrect address
- Incorrect contact details
additional shipping charges may apply for re-shipment, where applicable.
10. Order Cancellation Before Dispatch
Orders may be cancelled before production or dispatch begins, subject to our Cancellation Policy.
Customized and personalized orders may not be eligible for cancellation once production has started.
11. Contact Us
For any shipping-related queries, please contact us:
Home Mantra
Email: homemantraindia@gmail.com