Last Updated: June 2026
Welcome to Home Mantra. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.
1. Introduction
These Terms & Conditions govern your use of the Home Mantra website and the purchase of products offered through our online store.
By using our website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
2. About Home Mantra
Home Mantra specializes in customized wooden name plates, personalized home décor products, and related handcrafted items.
All products displayed on the website are subject to availability and may be modified or discontinued without prior notice.
3. Product Information
We strive to provide accurate descriptions, images, specifications, and pricing of all products.
However:
- Product colors may slightly vary due to screen settings and photography.
- Handmade and customized products may have minor variations in texture, grain, color, and finish.
- Dimensions and weight may vary slightly due to the handcrafted nature of the products.
Such variations shall not be considered defects.
4. Customized Products
Most Home Mantra products are personalized and made according to customer-provided details.
Customers are responsible for providing accurate:
- Names
- Text content
- Design preferences
- Address details
- Contact information
Once production begins, modification requests may not be possible.
Home Mantra shall not be responsible for errors resulting from incorrect information submitted by customers.
5. Pricing & Payments
All prices displayed on the website are in Indian Rupees (INR).
We reserve the right to:
- Change prices without prior notice.
- Correct pricing errors at any time.
- Cancel orders affected by incorrect pricing.
Payments must be completed through the approved payment methods available on the website.
6. Order Confirmation
After placing an order, customers will receive an order confirmation via email, SMS, or WhatsApp (where applicable).
Order confirmation does not guarantee acceptance of the order.
Home Mantra reserves the right to cancel any order due to:
- Product unavailability
- Payment issues
- Suspected fraudulent activity
- Incorrect customer information
In such cases, a refund will be processed as applicable.
7. Production & Dispatch Time
Customized products require production time before dispatch.
Estimated timelines displayed on the website are approximate and may vary due to:
- High order volume
- Public holidays
- Material availability
- Logistics delays
- Natural events beyond our control
Home Mantra shall not be liable for delays caused by third-party shipping providers.
8. Shipping & Delivery
We deliver across India through trusted courier partners.
Customers are responsible for providing complete and accurate delivery information.
Home Mantra shall not be responsible for:
- Delays caused by courier companies
- Incorrect delivery addresses
- Failed delivery attempts due to customer unavailability
Risk of loss and ownership transfer to the customer upon successful delivery.
9. Cancellation Policy
Orders may be cancelled before production begins.
Customized and personalized products cannot be cancelled once manufacturing has started.
Home Mantra reserves the right to approve or reject cancellation requests based on the production status of the order.
10. Return & Refund Policy
Since most products are personalized and made-to-order:
- Customized products are generally non-returnable and non-refundable.
- Refunds or replacements may be offered only if the customer receives:
- A damaged product
- A defective product
- An incorrect product
Customers must report such issues within 48 hours of delivery along with clear photos or videos as proof.
After verification, Home Mantra may offer:
- Replacement
- Repair
- Refund (if applicable)
11. Intellectual Property
All content on the Home Mantra website, including:
- Logos
- Product images
- Graphics
- Text
- Designs
- Branding elements
is the exclusive property of Home Mantra and is protected under applicable intellectual property laws.
Unauthorized copying, reproduction, or commercial use is strictly prohibited.
12. User Conduct
Users agree not to:
- Use the website for unlawful purposes.
- Submit false information.
- Attempt unauthorized access to the website.
- Interfere with website functionality.
- Upload malicious software or harmful content.
Violation of these terms may result in suspension or termination of access.
13. Limitation of Liability
To the maximum extent permitted by law, Home Mantra shall not be liable for:
- Indirect damages
- Consequential losses
- Loss of profits
- Business interruption
- Delivery delays caused by third parties
Our total liability shall not exceed the amount paid for the relevant order.
14. Privacy
Customer information is handled according to our Privacy Policy.
By using our website, you consent to the collection and use of information as described in our Privacy Policy.
15. Force Majeure
Home Mantra shall not be held liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fire
- Government restrictions
- Strikes
- Transportation disruptions
- Internet or technology failures
16. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in Jaipur, Rajasthan, India.
17. Changes to Terms & Conditions
Home Mantra reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated terms will be published on this page and become effective immediately upon posting.
18. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
Home Mantra
Email: homemantraindia@gmail.com